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  • Cookeville, TN
  • 20 - 25

eCommerce Fulfillment Specialist

Bell & Associates

eCommerce Fulfillment Specialist
Cookeville, TN
$45k-$55k

Bell & Associates has been engaged to recruit for an eCommerce Fulfillment Specialist. We’re on the lookout for an enthusiastic team member to manage order operations and handle customer service responsibilities. This role is crucial for ensuring prompt and accurate order processing while enhancing customer satisfaction.

Responsibilities:

  • Collaborate with the sales team to optimize order management procedures.
  • Input and monitor orders using the Oracle system.
  • Deliver exceptional customer service via phone, email, and chat.
  • Address customer inquiries promptly within a fast-paced team environment.
  • Propose innovative solutions to drive company goals.
  • Supervise the order lifecycle from receipt to shipment.
  • Ensure meticulous follow-up on orders, shipments, and products.
  • Maintain adherence to shipping schedules and provide comprehensive updates.
  • Navigate various computer applications accurately.
  • Undertake additional tasks as assigned by management.

Qualifications:

  • High school diploma or equivalent; post-secondary education preferred.
  • Minimum of two years of experience in customer service or related fields.
  • Strong written and verbal communication skills.
  • Exceptional follow-up skills and work ethic.
  • Proficient time management and multitasking abilities.
  • Excellent organizational skills and attention to detail.
  • Proficiency in Excel, Word, and other computer applications.
  • Experience with Oracle system is preferred.
  • Previous exposure to Customer Service and/or Sales in Manufacturing is advantageous.

  • Upload resume
  • Max. file size: 300 MB.

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