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  • North Little Rock, AR
  • 80000 - 95000

Quality Manager

Bell & Associates

QUALITY MANAGER

The Quality Manager provides leadership, mentoring, and development of employees of all levels. Additionally, they will facilitate problem solving, ensure coordination and communication of corrective and preventive actions. It is fundamental for this role to exercise influence without authority and align priorities with peers in a cross functional team environment as a Quality Leader for the company.

The Quality Manager will also provide means of escalation development and support of internal and external customer satisfaction, corrective action, and quality leading indicator initiatives. Additionally, will encourage and support employee participation at all levels in the resolution of product quality problems, implement employee recognition, and promote positive company-oriented attitudes towards quality assurance and reliability of company quality.

This role is a newly created position within the company as significant growth is expected. This is a Private Equity owned company with annual revenues of $45M / year with additional growth expected organically as well as through acquisition.

CORE RESPONSIBILITIES:

  • Two direct reports: One in North Little Rock, AR and one in Juarez Mexico to support our production needs.
  • Lead teams for Receiving Inspection, Process/Product Audits, line support and related processes.
  • Support the Director of Operations on strategic plans and roadmaps to Continuously improve Safety, Customer satisfaction and Quality performance.
  • Developing and implementing tools and systems to provide critical financial and procurement information to the Leadership Team, and to make actionable recommendations on strategic initiatives.

Key Responsibilities:

  • Training and motivating employees in a high growth environment.
  • Develop, implement, and monitor performance against short and long-range plans to achieve quality engineering and quality system objectives.
  • Use the DMAIC process to systematically reduce variability in our manufacturing processes.
  • Responsible to help implement a more modern manufacturing and quality management software solution that will streamline and automate our Quality processes making it possible to improve Quality, Delivery, and productivity while enforcing regulatory compliance.
  • Identify needs and, develop the quality teams’ function and quality systems related to the process under your responsibility.
  • Develop or modify quality procedures, metrics, and processes to achieve quality and on time delivery goals.
  • Select and develop competent quality staff to ensure quality goals are achieved and they have clear expectations aligned with company quality goals.
  • Drive corrective action and preventive action for timely and effective completion with emphasis on the high impact issues.
  • Assist as required in all technical qualify functions as necessary, supporting your team or peers in and out of quality.
  • Assure effective communication and reporting to internal customers and external Customer when required or designated.
  • Support the achievement of internal & external PPM, and Cost of Poor Quality, goals as identified by the Director of Operations and Executive Leadership
  • Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
  • Lead internal process and product audits, establish goals, report, assign and track issues with designated functions
  • Provide guidance on inspection plans for Receiving Inspection, product and process audits, Line Support and firefighting activities team and Containment activities for plant and supplier issues.
  • Other responsibilities as assigned.

Requirements:

  • Bachelor’s Degree in Engineering or equivalent experience.
  • Minimum 5+ years of progressive experience in Quality and Continuous Improvement.
  • Ability to work to deadlines with minimal direct supervision. Must be a proactive and an independent worker.
  • Strong technical aptitude and willingness to learn.
  • Excellent analytical, problem-solving skills, reasoning and ability to deal with complexity.
  • Strong organization and time management skills.
  • Excellent communication and computer skills including MS Word, Excel, PowerPoint and Outlook.
  • Experience in a fast-paced, rapidly growing environment preferred. Ability to roll up sleeves and still enjoy the work. Must have “work hard’ attitude, but also enjoy working in a flexible, supportive and energetic environment.
  • Continuous learner, always seeking opportunities to improve.
  • Bilingual in Spanish a plus
  • Experience in private equity a strong plus.
  • Travel less than 25% may be required.

First 90 days plan:

  • Assess current state; make recommendations &/or changes as necessary for improvement as well as group consistency:
    • Quality control(s)
    • Workforce needs
    • Goal alignment, setting and monitoring
    • Employee training
  • Develop and implement Key Performance Indicators for the business, in line with strategic objectives for daily / weekly reporting. Specifically:
    • Quality metrics
    • Others as needed
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