Manager of AR & Customer Operations

$100-120k

Remote – Eastern or Central time zone preferred

Bell & Associates has been engaged to help our client recruit their next Manager of AR & Customer Operations. Our client is looking for a Manager of Accounts Receivable and Customer Operations to own billing, collections, and renewals once a contract is signed. You will be responsible for accounts receivable and collections across the company, and you will lead the renewal process from first customer outreach to cash received.

You will report to the Vice President, Corporate Controller, and manage a team of two specialists who work with customers on renewals and two specialists who manage billing and collections. This is a hands-on leadership role for someone who wants to build strong, repeatable processes and has a direct effect on the company’s cash flow.

Responsibilities

Accounts Receivable and Collections

• Own accounts receivable, billing, and collections for customers in the United States and Europe.
• Drive cash collection by setting priorities, monitoring AR aging, and escalating past-due balances early.
• Resolve billing disputes and customer inquiries quickly, working with Sales, Customer Success, and Legal as needed.
• Ensure invoices meet regional requirements, including multi-currency billing and VAT and sales tax, working with the accounting and tax teams.
• Support month-end close and cash forecasting, including AR reconciliations and bad-debt reserve analysis.
• Report AR, collections, and renewal metrics to the Vice President, Corporate Controller, including DSO, aging, collection effectiveness, and how renewals convert to cash.

Renewals

• Run the renewal process with Sales so that every renewal invoice is accurate and goes out on time, based on each customer’s renewal date and payment terms.
• Set up a structured renewal calendar and outreach schedule so no renewal date sneaks up on the team.
• Keep each customer’s path to renewal clear, spot risk early, and keep renewals moving through to cash.
• Work with Sales and Customer Success on purchase order requirements, vendor onboarding, and contract changes that affect billing.
• Reconcile renewal data in Salesforce with invoicing in NetSuite and with cash received.

Team Leadership

• Lead, coach, and develop a team of four customer-facing specialists: two focused on renewals and two focused on billing and collections.
• Run a daily rhythm of customer follow-up with clear priorities, defined KPIs, and accountability.
• Build a customer-focused team that is persistent on collections and maintains strong customer relationships.

Process and Systems

• Design, document, and standardize billing, collections, and renewal processes that work the same way in every region.
• Keep Salesforce and NetSuite data consistent, so billing, collections, and renewals all work from one shared set of data.
• Find and roll out automation, such as automated dunning, customer payment portals, and more payment options.
• Maintain strong internal controls and support external audit requests related to billing and receivables.

Requirements

• 7+ years of progressive experience in accounts receivable, billing, or collections, including at least 3 years in a leadership role.
• Proven experience leading AR, billing, and collections at a B2B software or subscription business, ideally with customers in multiple countries.
• A track record of running renewal or billing processes with Sales, with renewal invoices going out on time based on each customer’s renewal date and payment terms.
• Experience managing a small team and holding it to a daily rhythm of customer follow-up.
• Hands-on with Salesforce and NetSuite, and able to tie renewal data in the CRM to invoicing and cash.
• Able to build clear, documented processes that scale and work the same way across regions.
• Strong analytical skills and advanced Excel, with the ability to turn AR data into clear recommendations.
• Excellent written and verbal communication, and comfortable working with customer finance and procurement contacts.
• Highly organized and detail-oriented, with a strong sense of ownership and urgency.

Preferred Qualifications

• Bachelor’s degree in accounting, finance, or a related field.
• Experience billing European customers, including VAT, multi-currency invoicing, and regional payment methods.
• Familiarity with subscription billing and revenue recognition concepts (ASC 606).

BETTER TALENT. BETTER OPPORTUNITY. FIND IT HERE.

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Bell & Associates, Inc. is a recognized Executive Recruiting & Staffing leader based in Kansas City. We focus and specialize in the following practice areas – Accounting/Finance, Engineering, Executive Leadership, Financial Institutions, Healthcare, Human Resources, Information Technology, Manufacturing/Operations Management.  We provide top talent to our clients on a Direct Hire, Contract, and Contract-to-Hire basis.